American Motel Management manages from an owner’s perspective because we are owners. We have a hands-on approach with focus on guest service and profitability. For smaller hotel properties, it has been proven that this style is especially successful in driving revenue, controlling costs and achieving a high level of guest and employee satisfaction. The result is a superior bottom line profit and return on investment.
The Operating Philosophy of American Motel Management is to drive asset values. This is achieved by focusing on 3 areas:
Achieving Guest and Employee Satisfaction
Some of the Services and Tools we utilize to support this philosophy include:
Daily Revenue Sales and Occupancy reports to Owners, Corporate Staff, General Managers
Daily Reminders to all Managers of policies and best practices in the hospitality industry
Daily Cash/Credit reconciliation including banking and credit card processing
Daily Courtesy Call Program to all new Guests after check-in
Daily Maintenance Log Program to assure general and preventative maintenance is accomplished promptly
Weekly Processing and Reconciliation of Accounts Payables and hotel petty cash funds
Monthly Source of Business review including all print advertising and special promotions
Monthly reconciliation of bank accounts and general ledgers
Monthly processing and payment of Sales Taxes
Monthly Profit and Loss Statements
Monthly Linen/Terry reports of cost per occupied room
Monthly Utility usage report and review for overages
Oops Card Program for Guest Satisfaction
Regular visits to properties by Corporate personnel
Off-site storage of accounting and business documents.
All of the above make for a very successful management philosophy with great guest satisfaction and profitability for our partners.
If you have any questions or would like more information, please contact us via phone at 770-939-1801, via online form or email us.